ICT Contract Management Specialist

Purpose:

The ICT Contract Management Specialist will manage the contract lifecycle within the ICT services and cybersecurity domains. This role will focus on contract drafting, negotiation, formulation, and Service Provider Contract management, ensuring compliance with legal requirements, corporate governance, and risk mitigation. Central record keeping and updating of all ICT contracts. Align to the South African contract laws, Public Finance Management Act (PFMA) regulations, and supply chain management processes, for ICTand cybersecurity-related contracts. The person appointed to this position will report to the Departmental Head: ICT Governance, Risk and Compliance.

Minimum requirements:

• Bachelor's degree in law with a specialisation in contract or commercial law, with a strong foundation in South African legal standards or a related discipline.
• 5 years' working experience within an Information Technology (IT) environment.
• 5 year's minimum experience in IT contract management, particularly in cybersecurity and ICT services.
• Strong knowledge of the Public Finance Management Act (PFMA) and supply chain management practices in a government or corporate environment.
• Proven ability to draft, negotiate, and manage IT and cybersecurity contracts with a focus on legal compliance and risk management.
• Familiarity with regulatory frameworks such as POPIA, ECTA, and IT governance standards (e.g., ISO 27001, ITIL.

Duties:

• Draft, review, and amend ICT contracts where required, (e.g. licensing agreements, procurement contracts).
• Act as the key contact and subject matter expert for all contract-related and tender activities. This includes negotiating contract terms, conditions, modifications, penalties and incentives, while working with key stakeholders to ensure that their requirements are met.
• Manage the contract execution process, resolving problems, mitigating delays, mediating disputes and escalating issues.
• Assist with the development and Service Level Agreements (SLAs), and be responsible for the final versions of requests for information.
• Establish ICT contract management objectives, procedures, templates and workflow processes for Service Provider contracts and deliverable schedules and manage a contract register containing a database of all executed contracts.
• Ensure that the Service Provider(s) are compliant with the company's internal rules and regulatory obligations.
• Evaluate Service Provider performance based on contract terms (e.g., quality of services, adherence to deadlines).
• Manage contract performance review meetings with key Service Providers to ensure delivery against objectives and contract budgets, develop regular reports on contract milestones and performance, and inform internal customers, vendors and management of activities and progress through regular written and verbal communication.
• Provide recommendations for improvements to processes, procedures, workflow and organizational structures for procurement plans and ICT contract management.
• Establish clear processes for the involvement of supply chain and legal resources in the contracting life cycle.
• Resolve and/or recommend any Service Provider performance issues in a timely manner.
• Oversee the full lifecycle of contracts, from initiation and negotiation through execution, monitoring, and renewal/termination.
• Ensure timely renewal or termination of contracts to avoid service interruptions or unfavorable conditions.
• Coordinate with relevant departments to ensure smooth execution of contract lifecycle processes.
• Identify and assess risks associated with ICT contracts, including Service Provider reliability and contract obligations.
• Develop and implement risk mitigation strategies aligned to the ICT Risk portfolio.
• Prepare contingency plans for potential contract or Service Provider-related risks.
• Conduct periodic audits of Service Provider performance and compliance.
• Maintain accurate and organised records of all ICT contract-related documentation.
• Prepare regular reports on contract status, performance, and compliance for stakeholders.
• Document changes or amendments to contracts in a timely manner

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form.

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful. 

qualifying candidates to send cv to lethabo@heith.co.za and/or info@heitha.co.za