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Aftermarket Sales Representative

Industry: Automotive / Job Expires: 2024-06-28 00:00:00 / Location: Eastern Cape

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Purpose 

The purpose of this position is to ensure the achievement of Aftermarket sales and GP targets, to ensure the achievement of new business objectives, managing and expanding existing client base through personal performance, ensure that best business practices are followed in all areas of responsibility regarding aftermarket sales procedures and actions, promoting a customer orientated service and to implement and uphold actions in line with company strategic vision. 

Minimum requirement 

  • Matric and relevant qualification 
  • 5 years' experience in Material Handling / Automotive aftermarket sales environment or similar industry 
  •  Proven Sales Track Record and Proven Technical Knowledge 
  • Valid Code 8 / EB driver’s license 

Duties

  • Selling of all aftermarket services & contracts including Short Term Rentals, etc. 
  • Overall responsibility to achieve sales, growth and profitability targets in all departments 
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc) to Inform and resolve customers' questions about products, prices, availability, product uses 
  •  Quote prices
  • Overall responsibility to meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts. 
  • Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the clients business and unique needs and challenges (drive customer service excellence, ensure good communication with customers.) 
  • Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed. 
  • Perform procurement duties when necessary. 
  • Contact suppliers in order to schedule repairs and other problems.
  • Preparation and presentation of reports as and when required. 
  • Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc. 
  • Ensure proper internal customer service and prompt and courteous communication is developed and maintained with other departments. 
  • Participative responsibility to grow branch in line with company requirements. 
  • Participation in team/department meetings and development/training initiatives to ensure that the aftermarket team functions as an efficient resource for the company 
  • Overall responsibility to ensure quality of interaction with internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance). 
  • Ability to develop and implement operational innovation. 
  • Overall responsibility of controlling parts, oils & tyre stock (monthly stock takes to be done).
  • Assume responsibility for the daily opening & closing of the depot & to issue the technician with parts. 

 Knowledge requirements: 

  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. 
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.


Location: East London (Mthata) Branch

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form.

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful. 

 To apply please send your detailed CV to refilwe@heitha.co.za   

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