Industry: Finance / Job Expires: 2018-08-23 12:00:00 / Location: Limpopo
Job Description
To manage the general operationof the branch in terms of sales and cost targets, cash management, staffmanagement, client service and compliance
Job Requirements
· A Degree or 3 yearDiploma recognised by FSCA
· RE5
· RE1 will be anadvantage
· 2 years leadershipexperience
· 3 years’ experiencein Financial Services
To Manage the Achievement ofall Sales Targets and Growth:
1. Set and manage the achievement of the following in accordance with the Sales Operating Procedures in order to:
1.1 Retain existing clients
1.2 Grow new client base
1.3 Reactivate dormant clients
2. Manage the achievement of Sales Target as set by Regional Manager i.e.:
2.1 Minimum set turnover
2.2 Minimum set number of loans sold
2.3 New client targets
2.4 Credit card conversion rate
2.5 Missed 3rd instalments at set targets
3. Compile and manage Branch Business Plan in consultation with Regional Manager
4. Draw up monthly marketing and implementation plans
5. Manage the Corporate Relationships Process (Identify, maintain, etc.)
Cash Management (where applicable):
1. Manage cash processes according to the bulk teller / teller policy
2. Manage Petty Cash Administration and limits as per set policy
3. Perform teller and / or bulk teller function as and when required with approved authorisation
Customer Experience:
1. Maintain relationships with internal and external clients
1.1 Resolve all client related issues within set turn around times and keep clients informed according to Client Query Resolution Procedures
1.2 Explain compliance requirements to clients and reasons for non-approval of a client’s loan application
2.Create client centric culture within the branch (manage queues, training, walk the floor, etc.)
3. Maintain professional look and feel of the staff and branch (branch neatness and atmosphere)
4. Manage customer experience strategy within the branch
Branch Administration andCost Management:
1. Manage the batching process
2. Manage loan applications workflow process
3. Manage the adherence of Standard Operating Procedures within the branch
4. Manage Credit Card Administration as per policy
5. Manage stock levels of stationery and marketing materials
6. Manage all security aspects in the branch as per the policies
7. Manage Communication within the branch (i.e. all communication is distributed & amp; everyone in the branch is aware of key business campaigns taking place, related updates,current commission structure)
8. Manage fixed and variable costs;
8.1 Variable costs (stationery,telephone, Commission, Petty Cash)
8.2 Check monthly expense reportfor accuracy
People Management:
1. Manage people in terms of HR policy (i.e. recruitment, on-the-job training and development, nurturing, leave management, performance management, labour relations, retention, rewards& recognition of staff)
2. Management of Staffing levels(headcount management, fixed term contracts, staff movements, staff utilization, absenteeism, time keeping)
3. Motivate Staff and create a high performance learning culture
4. Identify and develop potential talent for succession planning in consultation with direct manager
5. Manage induction and training of new staff within one month of joining the bank as per policy
Compliance to Legislation,Policies and Procedures:
1. Execute Branch functions /activities in adherence to Internal Audit standards
1.1 Cash Management
1.2 People Management
1.3 Security Management
1.4 Asset Management
1.5 Compliance (NCA, Regulatoryand Credit Policy)
1.6 General Operations
2. Complete Monthly Branch SelfAudit Programme
3. Escalate fraudulent activities to the Forensics Department immediately
Please email CV to info@heitha.co.za