Branch Manager x 2 (Kimberly-New Park / Hartswater)
Industry: Finance / Job Expires: 2018-08-24 14:00:00 / Location: Northern Cape
MAIN PURPOSE OF THE JOB
- To manage the general operation of the branch in terms of sales and cost targets, cash management, staff management, client service and compliance.
Behavioural (COMP)
- Assertiveness
- Integrity
- Self Motivation
- Passion and Commitment
- Accessibility
- Analytical Skills
- Attention to Detail
- Conflict Management
- General People Management Skills
- Business Acumen
- Compliance
- Stress Tolerance
- Verbal and Written Communication (English)Skills
- Administrative skills
- Results Orientated
- Numeracy
- Sales Management Skills
- Computer Literacy (MS Office)
- Knowledge and Understanding of Products, Services, Policies and Procedures
KEY RESULT AREAS
To Manage the Achievement of all Sales Targets and Growth:
- 1. Set and manage the achievement of the following in accordance with the Sales Operating Procedures in order to:
- 1.1 Retain existing clients
- 1.2 Grow new client base 1.3 Reactivate dormant clients
- 2. Manage the achievement of Sales Target as set by Regional Manager i.e.:
- 2.1 Minimum set turnover 2.2 Minimum set number of loans sold
- 2.3 New client targets
- 2.4 Credit card conversion rate
- 2.5 Missed 3rd instalments at set targets
- 3. Compile and manage Branch Business Plan in consultation with Regional Manager
- 4. Draw up monthly marketing plan and implement
- 5. Manage the Corporate Relationships Process (Identify, maintain, etc.)
Cash Management (where applicable):
- 1. Manage cash processes according to the bulk teller / teller policy
- 2. Manage Petty Cash Administration and limits as per set policy
- 3. Perform teller and / or bulk teller function as and when required with approved authorisation
Customer Experience:
- 1. Maintain relationships with internal and external clients
- 1.1 Resolve all client related issues within set turnaround times and keep clients informed according to Client Query Resolution Procedures
- 1.2 Explain compliance requirements to clients and reasons for non approval of a client’s loan applications
- 2. Create client centric culture within the branch (manage queues, training, walk the floor, etc)
- 3. Maintain professional look and feel of the staff and branch (branch neatness and atmosphere)
- 4. Manage customer experience strategy within the branch
Branch Administration and Cost Management:
- 1. Manage the batching process
- 2. Manage loan applications workflow process
- 3. Manage the adherence of Standard Operating Procedures within the branch
- 4. Manage Credit Card Administration as per policy
- 5. Manage stock levels of stationery and marketing materials
- 6. Manage all security aspects in the branch as per the policies
- 7. Manage Communication within the branch (i.e. all communication is distributed & everyone in the branch is aware of key business campaigns taking place, related updates, current commission structure)
- 8. Manage fixed and variable costs
- 8.1 Variable costs (stationery, telephone, Commission, Petty Cash)
- 8.2 Check monthly expense report for accuracy
People Management:
- 1. Manage people in terms of HR policy (i.e. recruitment, on-the-job training and development, nurturing, leave management, performance management, labour relations, retention, rewards & recognition of staff)
- 2. Management of Staffing levels (headcount management, fixed term contracts, staff movements, staff utilization, absenteeism, time keeping)
- 3. Motivate Staff and create a high performance learning culture
- 4. Identify and develop potential talent for succession planning in consultation with direct manager
- 5. Manage induction and training of new staff within one month of joining the bank as per policy
Compliance to Legislation, Policies and Procedures:
- 1. Execute Branch functions / activities in adherence to Internal Audit standards (BPR)
- 1.1 Cash Management
- 1.2 People Management
- 1.3 Security Management
- 1.4 Asset Management
- 1.5 Compliance (NCA, Regulatory and Credit Policy)
- 1.6 General Operations
- 2. Complete Monthly Branch Self Audit Programme
- 3. Escalate fraudulent activities to the Forensics Department immediately
Customer:
- 1. Create and maintain productive relationships with internal and external clients by providing advice and assistance.
- 2. Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations.
- 3. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
- 4. Build a positive image by exceeding client expectations at all times
- 5. Treat internal and external customers fairly at all times
PLEASE EMAIL CV TO info@heitha.co.za