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Branch Manager x 2 (Kimberly-New Park / Hartswater)

Industry: Finance / Job Expires: 2018-08-24 14:00:00 / Location: Northern Cape

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MAIN PURPOSE OF THE JOB

  • To manage the general operation of the branch in terms of sales and cost targets, cash management, staff management, client service and compliance.

Behavioural (COMP)

  •  Assertiveness
  •  Integrity
  •  Self Motivation
  •  Passion and Commitment
  •  Accessibility
  •  Analytical Skills
  •  Attention to Detail
  •  Conflict Management
  •  General People Management Skills
  •  Business Acumen
  •  Compliance
  •  Stress Tolerance
  •  Verbal and Written Communication (English)Skills
  •  Administrative skills
  •  Results Orientated
  •  Numeracy
  •  Sales Management Skills
  •  Computer Literacy (MS Office)
  •  Knowledge and Understanding of Products, Services, Policies and Procedures

KEY RESULT AREAS

To Manage the Achievement of all Sales Targets and Growth:

  • 1. Set and manage the achievement of the following in accordance with the Sales Operating Procedures in order to: 
  • 1.1 Retain existing clients 
  • 1.2 Grow new client base 1.3 Reactivate dormant clients 
  • 2. Manage the achievement of Sales Target as set by Regional Manager i.e.: 
  • 2.1 Minimum set turnover 2.2 Minimum set number of loans sold 
  • 2.3 New client targets 
  • 2.4 Credit card conversion rate 
  • 2.5 Missed 3rd instalments at set targets 
  • 3. Compile and manage Branch Business Plan in consultation with Regional Manager 
  • 4. Draw up monthly marketing plan and implement 
  • 5. Manage the Corporate Relationships Process (Identify, maintain, etc.)

Cash Management (where applicable): 

  • 1. Manage cash processes according to the bulk teller / teller policy 
  • 2. Manage Petty Cash Administration and limits as per set policy 
  • 3. Perform teller and / or bulk teller function as and when required with approved authorisation

Customer Experience: 

  • 1. Maintain relationships with internal and external clients 
  • 1.1 Resolve all client related issues within set turnaround times and keep clients informed according to Client Query Resolution Procedures 
  • 1.2 Explain compliance requirements to clients and reasons for non approval of a client’s loan applications 
  • 2. Create client centric culture within the branch (manage queues, training, walk the floor, etc) 
  • 3. Maintain professional look and feel of the staff and branch (branch neatness and atmosphere) 
  • 4. Manage customer experience strategy within the branch

Branch Administration and Cost Management: 

  • 1. Manage the batching process 
  • 2. Manage loan applications workflow process 
  • 3. Manage the adherence of Standard Operating Procedures within the branch 
  • 4. Manage Credit Card Administration as per policy 
  • 5. Manage stock levels of stationery and marketing materials 
  • 6. Manage all security aspects in the branch as per the policies 
  • 7. Manage Communication within the branch (i.e. all communication is distributed & everyone in the branch is aware of key business campaigns taking place, related updates, current commission structure) 
  • 8. Manage fixed and variable costs 
  • 8.1 Variable costs (stationery, telephone, Commission, Petty Cash) 
  • 8.2 Check monthly expense report for accuracy

People Management: 

  • 1. Manage people in terms of HR policy (i.e. recruitment, on-the-job training and development, nurturing, leave management, performance management, labour relations, retention, rewards & recognition of staff) 
  • 2. Management of Staffing levels (headcount management, fixed term contracts, staff movements, staff utilization, absenteeism, time keeping) 
  • 3. Motivate Staff and create a high performance learning culture
  • 4. Identify and develop potential talent for succession planning in consultation with direct manager 
  • 5. Manage induction and training of new staff within one month of joining the bank as per policy

Compliance to Legislation, Policies and Procedures: 

  • 1. Execute Branch functions / activities in adherence to Internal Audit standards (BPR) 
  • 1.1 Cash Management 
  • 1.2 People Management 
  • 1.3 Security Management 
  • 1.4 Asset Management 
  • 1.5 Compliance (NCA, Regulatory and Credit Policy) 
  • 1.6 General Operations 
  • 2. Complete Monthly Branch Self Audit Programme 
  • 3. Escalate fraudulent activities to the Forensics Department immediately

Customer: 

  • 1. Create and maintain productive relationships with internal and external clients by providing advice and assistance. 
  • 2. Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations. 
  • 3. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings 
  • 4. Build a positive image by exceeding client expectations at all times 
  • 5. Treat internal and external customers fairly at all times

PLEASE EMAIL CV TO info@heitha.co.za 

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