Industry: Finance / Job Expires: 2021-04-05 16:13:33 / Location: Gauteng
Minimum Requirements:
Key Performance Areas:
Accurate, updated and integrated process repository that enables the function to achieve its strategic objectives
1.Process design is aligned to the bank's IT governance and architectural principles
2.Improved processes that deliver enhanced efficiencies, cost savings and customer experience
3.Improved systems utilisation
4.Satisfactory audits
Improved efficiencies
1.Process optimisation measured by, for example:
2.Application of lessons learnt
3.Improved cycle times
4.Reduced bottlenecks
5.Reduced number of controls
6.Improved control design
7.Updated book of work and tracked initiatives
Governance, risk and compliance management
1.Alignment of book of work to audit plan
2.Satisfactory audits
3.Prompt resolution of audit findings
4.No regulatory breaches, fines or penalties
Stakeholder relationship management
1.Productive relationships that facilitate the achievement of business goals
2.Workflow alignment
3.Business adherence to Operations Governance standards
4.Embedment of new and/or improved process, automation and integration initiatives across the region
Team leadership, management and mentoring (if required in the role)
1.Performance benchmarks are met (as per role profiles for direct reports)
2.Team is motivated with high morale
3.Effective management of development and career path plans
4.Robust talent pipeline in place, particularly for critical positions
5.Effective performance management
Effective teamwork, self-management and alignment with group values
1.Stakeholder satisfaction
2.Champions positive working environment and productive team
3.Stays current in area of expertise and industry
Customer
1.Create and maintain productive relationships with internal and external clients by providing advice and assistance
2.Create understanding of the 'real' versus 'perceived' need through experience and expertise while complying with company polices legislation and regulations
3.Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
4.Build a positive image by exceeding client expectations at all times
5.Treat internal and external customers fairly at all times
Management of Resources
1.Manage and develop subordinate(s).Performance management in terms of contracting, reviews and poor performers. Training and development. Employee relations
2.Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
3.Take appropriate disciplinary measures as required
4.Facilitate induction of new staff within one month of joining the organization
To apply please send your cv to info@heitha.co.za. Contact us on (012)443-6549