Identify and diagnose problems and factors affecting performance and if required vendor escalation, to achieve resolution. Assist with project implementations and support of the Organization’s Collaboration related Unified communication technologies .
Assist and Provide 1st and 2nd line Support with the Unified communication technologies which include, but are not limited to Genesys Pure Connect Telephony System, IVR, Predictive Dialer, PBX, PRI, SIP, SIP Proxy, Video Conferencing.
Understand Business needs and work close with Vendor to optimize Telephony System in business processes to increase user productivity and improve Client experience. Maintain system documentation for the Organization’s Telephony Infrastructure.

Business degree ; professional qualifications advantageous (e.g. CPP (Certified Process Professional) / 6 Sigma / CRISC)
5+ years' functional experience with significant exposure to business process engineering
2-3 years people management & leadership experience

To drive production stability of business systems.
Including, but not limited to custom java developed applications, .Net developed applications, as400 RPG developed applications and application virtualisation platforms like docker.
Good understanding of the systems development life cycle (SDLC) framework.

The incumbent will be a DevOps expert with experience working with both technology and operations specialists to define outcomes, and then using cutting-edge methodologies and tooling to solve operational challenges.
The position reports to The Architecture Manager.
Experience in Windows Server & Linux, Microsoft development technologies, Java, full-stack developer, JSON- and SOAP-based web services.

Responsible for the building and maintenance of IFRS, Fair Value and Economic Capital models. Ensure that all models are aligned to IFRS and BASEL requirements.
Ensure that all models are calibrated and approved by the Model Risk Committee in accordance with the requisite frequency. Also, provide senior management with monitoring reports that outline and detail model performance and stability.
Work with internal and external auditors in review processes and address any issues found timeously and accurately. Ensure that model documentation is up to date and in line with minimum documentation standards.