Specialist Contributions Administrator
The Job Summary
The incumbent must have the ability to investigate and apply expertise to data is essential in achieving specific objectives within a given area of expertise. Analyzing data to extract trends not only aids in process improvement but also enhances customer satisfaction through innovative solutions and comprehensive reporting. Engaging with current challenges within the team or business requires a problem-solving mindset, utilizing expertise to troubleshooting issues and developing practical solutions efficiently. Performing quality assurance ensures adherence to specialized requirements, maintaining accuracy and consistency. Additionally, strong stakeholder management is crucial, encompassing effective communication, timely feedback, client engagement, query resolution, and overall relationship management to ensure seamless collaboration and operational success.
This is a 2-year contract.
Minimum Requirements
- Matric and exceptional proficiency in Excel & MS Office
- At least 2 years Industry knowledge and experience
- Great with Communication (Written and Verbal) in English (Business writing and email etiquette)
- Stakeholder management (CRM)
- Accuracy and attention to detail
- Judgement and Decision Making
- Working under pressure And Deadline driven
- Organisational skills / Planning and prioritizing
- Interpersonal skills & settings of goals
- Cross team collaboration and great time management
Key Performance Areas
- Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.
- Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
- Ensure all contributions are processed according to the rules, policies, legislation, administration procedures and the service level agreements applicable to the Fund.
- Meet production standards in terms of quantity and quality.
- Liaise with employers and service providers both written and verbal.
- Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
- Any other duties as determined by the business needs and participate in all organisational events as required.
- Investigate, analyse and monitor escalations and complaints.
- Report trends and obtain approval from reporting manager for solutions to implement preventative measures.
- Identify, develop, enhance, document and make proposals to implement policies, procedures and processes that are relevant to the team.
- Support a positive and responsive climate for client enquiry resolution and respond to all complaints and enquiries and submit response to the complainant within the service level agreement. Follow through and ensure feedback is provided until resolved.
- Record Keeping and Filing.
- Client Relations & Team Support.
N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form.
To apply please send your detailed CV including tertiary qualifications certificates and membership certificate to consultant@heitha.co.za or intern@heitha.co.za You may call these numbers for more further enquiries i.e. 012 443 6459 or 061 521 2473 or 064 543 2497.
Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.
