Client Liaison Officer

Industry: Government / Job Expires: 2024-02-09 00:00:00 / Location: Mpumalanga

Purpose

The Client Liaison Officer will provide onsite client services and resolve member and potential member queries.

Minimum Requirements

• Relevant post-matric qualification.
• A minimum of 2 years' experience working with customers in either call centre, service environment or customer relations.
• RE5 qualification. 
• Valid driver's license.
• Computer Literacy (Microsoft Office).
• Knowledge of the South African medical scheme industry is an added advantage.
• Owning a vehicle is an added advantage.

Main Duties

• Visit, interact and assist members in Departments and other public service offices as and when required.
• Facilitate meetings and one-on-one sessions to resolve administrative issues encountered by members.
• Receive Scheme correspondence from members and submit to the Administrative team on a daily basis.
• Follow up with members on outstanding information or documents required by the Scheme to finalise business processes.
• Assist the marketing service provider at marketing events by attending to member queries.
• Attempt to resolve all queries at first contact; Log all resolved and unresolved queries daily for reporting purposes.
• Compile a daily activity report; Escalate all unresolved queries to the admin team through the team leader daily.
• Always represent the company well in line with the mission, vision and values.
• Maintain positive Scheme member and stakeholder relationships.
• Facilitate effective communication between members and the Scheme.
• Compile weekly, monthly and quarterly activity reports for submission to the Team Leader.
• Provide ad hoc information when requested; Have extensive Scheme and operational knowledge to assist in resolving member queries.
• Use a computer and required systems to resolve member queries.
• Market the Scheme to potential members and assist in enrolling them on the Scheme.
• Communicate with Departments and other public service offices members and keep records.
• Manage CLO related projects.

Location: Nelspruit

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form.

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.

To apply please send your CV to Itumeleng@heitha.co.za and Rorisang@heitha.co.za