Complaints & Query Resolutions Manager

Industry: Insurance / Job Expires: 2022-08-12 11:37:30 / Location: Gauteng

Purpose:

We are seeking a candidate who is results-driven, passionate about service delivery and thrives under pressure to lead, manage and control the activities of the Employee Benefit (pension) related complaints and queries resolution unit within the Legal Risk & Compliance Department.

Minimum Requirements:

• A Bachelor’s Degree in Law or Commerce.
• The candidate must have proven relevant and practical experience of at least 5 years within a financial services industry.
• A good understanding of the complaints management processes and systems for pension fund administrators approved in terms of section 13B of the Pension Funds Act.
• Ability to assess facts, interpret legislation and draft legal documents.
• Experience in team management and ability to motivate staff to achieve high levels of performance and professionalism.
• Strong administrative skills including being deadline driven.
• Ability to work effectively under pressure whilst upholding an emphasis on quality.
• Excellent verbal and written communication skills.

Key Performance Areas:

• Oversee and manage the administrators’ complaints and queries
• Oversee and manage the administrators’ reconstruction and determination
• Handle all complaints and enquiries referred
• Manage the processes of referral of matters to internal and external stakeholders
• Ensure timeous filing of responses on behalf of funds administered by the organisation in accordance with the SLA’s
• Enhancement of the complaints management process flow
• Attend to administrative and managerial responsibilities of the team
• Prepare monthly, quarterly and annual reports on matters handled by the department
• Relationship & stakeholder management
• Team management

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily.

To apply kindly mail us your CV and prescribed certificates to info@heitha.co.za

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.