Computation Specialist - Team Leader

Industry: Insurance / Job Expires: 2022-09-16 15:00:45 / Location: Gauteng

Purpose

• The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. 
• The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. 
• Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions 
• The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily. 
• Perform quality assurance based on the specialized requirements of the role. 
• Should be able to ensure strong stake holder management Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
• Ensure that the brand or image of the is always maintained by adhering to the values (in keeping in line with the KPI and values of the company). 
• Ensure that judgement and attention to detail is applied to the role.
• Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.

Minimum requirements

• Matric
• Have both industry knowledge and experience.
• Computer literacy.  
• Pensions Law knowledge, particularly the Pension Funds Act 24 of 1956.
• Knowledge of other SA Laws relevant to the Retirement Fund Industry.
• 3 to 5 years’ experience in PFA case management or complaints resolution.
• 3 to 5 years’ experience in the Retirement Fund Industry/Employee Benefits.
• Stakeholder management (CRM)

Main duties

• Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties. 
• Accurate reconstructions and response within the stipulated timelines.
• Analytical with knowledge of reconstructions.
• Record/track progress and output.
• Have a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities.
• Provide a weekly report/update of all complaints to Management. 
• Provide monthly reports for the relevant stakeholders.
• Be able to deal with Board of Trustees and other stakeholder enquiries.
• Time and quality management.

Key performance indicators

• Respond to PFA/FSCA complaints in respect of the different Funds Administered by the company within the prescribed timeframes. 
• Check and approve 20 reconstructions per day, 100 per week and 400 per month Timeous completion of reconstructions. 
• Ensure that responses to PFA and other stakeholders are of high-quality standard, furthermore, to ensure that supporting documents relate the drafted response. 
• Attend to PFA queries relating to responses/Attorney and member queries.
• Ensure that all the matters are attended to timeously and deliver high quality work.

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily.

To apply, please send your CV to Lethabo@heitha.co.za or intern@heitha.co.za. 

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.