Data Analyst

Industry: Other / Job Expires: 2023-10-31 00:00:00 / Location: Gauteng

Purpose

The candidate will be required to oversee CRM data and systems integration, manage data flow and analyses (including predictive modelling, segmentation, forecasting and choice modelling), present results and complete ad hoc special projects.

Minimum Requirements

• Relevant qualification.
• At least 3 years data analytic experience.
• Data Analyst, with CRM data analysis experience.
• Ability to produce reports to influence business direction.
• Demonstrated experience working with tools of route cause analysis, data analysis and visualization tools.
• Demonstrated experience working with SQL Server Reporting Services (SSRS).
• Successful history of manipulating, processing, and extracting value from large, disconnected dataset.
• Experience in data quality.
• Experience relating data to business needs – marketing and sales.
• Experience in analysing customer behaviours and trends.

Main Duties

• System related projects and developments for customer experience (“CE”), CRM and Digital.
• Ensure a smooth integration of all CRM data and systems between the various client systems and supporting systems as well as identify the potential areas of optimisation.
• Responsible for managing the client’s CRM database and identifying ways to optimise the database.
• Responsible for creating and raising business requirement specifications for all CE, CRM and Digital initiatives linked to system development and following through and managing such development.
• Responsible for data accuracy and cleansing initiatives and implementing ongoing data accuracy and data cleansing programs in the CRM database.
• Manage data segmentation for product launches and relevant marketing campaigns.
• Communicate unique insights or issues uncovered through working with the data and systems in the manner as may be requested by the client from time to time.
• Assist in investigating data breakdowns, with suggested intelligence and algorithms to be built in to improve accuracy.
• Have systems knowledge, databasing mining experience and technical knowhow to assist with continuous optimisation of data intelligence, predictive/ trend analysis, and data segmentation.
• Work directly with the client or other stakeholders as may be identified by the client from time to time.
• Be directly involved in the development as well as presentation of results / deliverables from the services to the client and the relevant stakeholders.
• Proactively prioritize his tasks, work assignments and requests received from the client to meet the timelines and commitments in relation and communicate to the supervising manager thereto (project management skills).
• Participate in any Adhoc special projects or attend to other tasks or requests related to the services as may be required by the client from time to time.
• Services will be provided in a timely manner in the least disruptive way to the client’s daily operations.
• Proactively support the client’s CRM, Lead Management and CE team to improve the foundational data architect.
• Integration of Systems, IT and Data.

Competencies and Skills 

• Understanding of Salesforce.
• Strong Excel skills.
• Organizational skills and deadline orientated.
• Logic and analytical skills.

Duration

6 Months Fixed Term Contract

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form.

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.

To apply please send your CV to itumeleng@heitha.co.za