Dialler Administrator

Industry: Finance / Job Expires: 2023-08-28 06:36:24 / Location: Gauteng

Purpose 

To manager and administer the dialler and telephony systems within the call centre to optimize call campaigns and agent productivity. 

Minimum requirements

• Matric.
• Relevant Diploma or Degree.
• 1 year working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems.
• SQL experience.

Main duties

• Administration of daily campaigns.
• Agent monitoring.
• Dialler reporting.
• Create and maintain productive relationships with internal and external clients by providing advice and assistance.
• Build a positive image by exceeding client expectations at all times.
• Treat internal and external customers fairly at all times.

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form.

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.

To apply please send your CV to intern2@heitha.co.za.