Employer Management and Maintenance Administrator

Industry: Insurance / Job Expires: 2022-08-31 11:52:40 / Location: Gauteng

Purpose

The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. Engage and list to current challenges in the team/business and use expertise to trouble shoot issues in order to provide workable solutions. The ability to tackle a problem with the intent of using expertise/capability and or experience to resolve speedily. Perform quality assurance based on the specialized requirements of the role. Should be able to ensure strong stakeholder management i.e.. feedback to clients, managing clients, responding to clients, attend to queries timeously. 

Minimum requirements

• Matric with Mathematics/Accounting.
• Excellent command of English.
• At least 3 years experience in similar position.
• Employee Benefits/Retirement Fund industry experience is essential.
• Everest experience will be advantageous 
• Intermediate MS Excel skills.
• Good communication skills (written and verbal).

Main duties

• Ensure that the brand or image of the company is always maintained by adhering to the values (in keeping in line with the KPI and values of the company).
• Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
• Ensure that judgement and attention to detail is applied to the role.
• Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
• Team support.
• Client relations.
• Time management.

Key performance indicators 

• Manage the end to end process of the Registration of New Employers, including engaging and following up with employer to ensure that completion of the Registration. At least 10 employers per month are to be registered.
• Manage the loading of the new employer on to the Administration system once the Registration is completed – the log to load the employer is to be sent within 5 days of the Registration being completed.
•  Run the first cycle on the employer then this employer is to be handed over to the Contributions team - all the cycles are to be run within 5 days of each employer being loaded. 
• Maintain the employer details throughout the employer’s participation in the fund and manage any changes as and when notified – changes are to be actioned within 48 hours of receipt.
• Manage the cleanup of employer’s data on our administration system.
• Assist with the cleanup of an employer’s statement of account – when requested to do so - within the time frames as set by the Team Leader.
• Assist with any other ad-hoc projects delegated by the Team Leader – within the time frames as set by the Team Leader.

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily.

To apply, please send your CV to intern@heitha.co.za.  

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.