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Manager: Alternative Collections

Industry: Finance / Job Expires: 2024-04-12 00:00:00 / Location: Gauteng

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The primary objective of this role is strategically manage the debt counselling business unit and internal systems within the alternative collections environment.

Minimum requirements

  • Bachelor’s Degree in Finance, Business, LLB or a related field.
  • Proven experience in collections management, with a strong understanding of collection laws and regulations.
  • Minimum of 8 years’ experience.
  • Proficiency in using collections software and tools.
  • Computer literacy  (Outlook, Excel, Word, PowerPoint, EViews & Stata).

Main duties 

Operations Management

  • Manage document inflow and document storage requirements (soft copies as well as hard copies) within turnaround times.
  • Responsible for development of improved processes and software technology.
  • Manage the debt counselling as well as voluntary mediation administrative processes and data management support function by effectively managing the inflow and processing of documents which includes: DC 17.1 / 17.2 / Proposals/ Court Application / Court Orders and rescheduling of loans profiles.
  •  Set direction and provide operational leadership in the following: 
  • Management of operations within allocated budget with a focus on cost effective collections.
  • Provide input on operational workflows to enhance efficiency and productivity.
  • Ultimately maximise cash collections in line with set targets.
  • Effective management of costs in line with approved budgets.
  • Manage, review, align and enhance current system processes within the alternative collections business unit to ensure optimisation and compliance of policies and procedures as well as the implementation thereof.
  • Provide guidance and assistance to direct reports in respect of the management of their portfolios to enhance performance within Alternative Collections as well as outside alternative collections environment.
  • Management reporting – analyse reports against set criteria, including performance, costs, trends, time to cash and submit recommendations to senior management.

Third Party Engagement

  • Ensure development of effective relationships with external parties – Debt Counsellors, Administrators, Attorneys, Customers and PDAs.
  • Attend to appropriate third-party visits.
  • Implementation of operational solutions to enhance service delivery to the industry.

People Management

  • Plan, organise and control team operations. 
  • Inspire / motivate staff by recognising and rewarding for optimum performance.
  • Manage performance of individuals.
  • Conduct performance reviews.
  • Provide corrective measures.
  • Manage and resolve conflict amongst direct reports.
  • Identify training needs and organise training / coaching initiatives across operational areas.
  • Manage personal development plans (PDP’s).
  • Provide recommendations on resourcing for capacity planning.
  • Manage disciplinary issues and get the necessary approval for instituting formal hearings.

System processes and campaign management

  • Strategic alignment of current system processes within the alternative collections.
  • business unit to ensure optimisation and compliance of policies and procedures as well as the implementation thereof.
  • Identify, design and implement automation capabilities within the processing space.
  • Ensure that all systems are operating effectively and optimally.
  • Provide guidance and assistance to direct reports in respect of the management of their portfolios to enhance performance within alternative collections environment.
  • Manage various campaigns and projects/pilot projects as well as tracking of success rates to ensure maximum benefit vs. costs.

Ad hoc Projects and Reports 

  • Manage ad hoc projects assigned.
  • Assist with ad hoc reports if and when required.
  • Attend monthly divisional meetings, provide input/reporting and share knowledge.


  • Create and maintain productive relationships with internal and external clients by providing advice and assistance.
  • Create understanding of the ‘real’ versus ‘perceived’ need through experience and 
  • expertise while complying with company polices legislation and regulations.
  • Keep the client informed about progress through written communication, telephone communications and/or face to face meetings.
  • Build a positive image by exceeding client expectations at all times.
  • Treat internal and external customers fairly at all times.

Location: Midrand

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Applicants will be requested to fill in and sign a POPI Act Consent Form.

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.

To apply please send your CV to itumeleng@heitha.co.za & refilwe@heitha.co.za 

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