Industry: Finance / Job Expires: 2018-07-09 12:00:00 / Location: Gauteng
Achievement of all Sales Targets & Growth;
1. Sell, promote and Market the Banks Products and ensure that the following is achieved:
1.1 Retention of existing clients
1.2 Acquisition of new clients
1.3 Reactivation of dormant client
2. Achieve Sales Target as set by Management (differing targets for branch consultants versus candidate consultants) i.e.
2.1 Minimum set turnover
2.2 Minimum set number of loans sold
2.3 New client targets
2.4 Credit card conversion rate
2.5 Set minimum number of credit cards
2.6 Missed1st and 2nd instalment at set branch targets
Performance of key sales activities
1. Promote and sell new products as the company introduce from time to time
2. Interview Clients to establish their needs
3. Phone clients for sales (Tele-Sales)
4. Generate Sales Leads
5. Request referrals from Clients
6. Follow up and make appointments with prospective clients
7. Follow up on status of workflow and applications being processed
8. Keep the client informed at all times with regards to the application status
9. Forward the Applications to Administration for process finalisation
Application Administration and Costs: Capturing of Applications:
1. Check application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
2. Accurately capture all client information on the system as per application and supporting documentation
3. Suspend or reject applications to be re-quoted as and when required
4. Report suspicious or fraudulent loan application documents to the Manager
5. Explain the Application Process to facilitate client understanding of the process
6. Explain Terms and Conditions of the Products to clients
7. Issue copy of Contract / Agreement to Client
8. Print agreement for client’s signature
9. Correct altered application information on system sent for rework and reprint for client’s signature
10. Follow up on clients with 1st and 2nd missed instalments.
Client Service;
1. Project / promote the professional image of the company by adhering to the dress code, housekeeping, professional behaviour and code of conduct.
2. Maintain relationships with internal and external clients
3. Resolve all client related issues according to Resolution Procedures within set turnaround times and keep clients informed
4. Explain compliance requirements to clients and reasons for non-approval of client’s applications
5. Maintain professional look and feel of branch (branch neatness and atmosphere)
6. Welcome clients and visitors in a friendly and professional manner
Compliance to Policies and Procedures
1. Execute all related duties and activities in adherence to Internal Audit standards (BPR):
1.1 Cash Administration
1.2 Compliance, regulatory and Credit Policy
1.3 General Operations
Customer
1. Create and maintain productive relationships with internal and external clients by providing advice and assistance
2. Create understanding of the real versus perceived need through experience and expertise while complying with company polices legislation and regulations
3. Keep the client informed about progress through written communication, telephone communications and/or face to face meetings
4. Build a positive image by exceeding client expectations at all times
5. Treat internal and external customers fairly at all times
Behavioural Competencies & Requirements
Professionalism
Assertiveness
Pleasant disposition
Resilience
Self-Starter
Empathy
Analytical skills
Client Focus
Accuracy and speed
Selling Skills
Interpersonal and communication Skills
Results orientated
Computer Literacy
RE5
NQF level 6 (FSB Recognized)
Grade 12 or equivalent
2 - 4 years sales and client service experience
Please email CV to info@heitha.co.za or FAX 086 614 1097