Specialist Administrator: Computations

Industry: Insurance / Job Expires: 2022-09-16 14:20:03 / Location: Gauteng

Purpose

• The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. 
• The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. 
• Reconstructions are prepared for the OPFA and attention to detail and high standard of work is required. 
• The reconstruction is used by the Adjudicator to prepare a determination which is equivalent to a court order. This is then handed down to the employer/fund/administrator/attorneys and members.
• Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions.
• Perform quality assurance based on the specialized requirements of the role. 
• Should be able to ensure strong stakeholder management Communication i.e., feedback to clients, managing clients, responding to clients, attend to queries timeously.
• Ensure that the brand or image of the company is always maintained by adhering to the values (in keeping in line with the KPI and values of the company).
• Ensure that judgement and attention to detail is applied to the role.
• Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.  

Minimum requirements

• Matric
• Financial Acumen.
• Knowledge of other SA Laws relevant to the Retirement Fund Industry. 
• 3 to 5 years’ experience in the Retirement Fund Industry/Employee Benefits.
• The incumbent should have knowledge of the OPFA complaint and Determinations process as understanding the wording plays a critical role in preparing a recon.
• The position is a B3 as it is a specialized role and requires intense investigations. 
• MUST have excel knowledge.
• Have both industry knowledge and experience.
• Stakeholder management (CRM).
• Computer literacy.

Main duties

• Preparation of Reconstructions.
• Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties.
• Accurate reconstructions and response within the stipulated timelines. 
• Have good problem-solving capabilities.
• Analytical with knowledge of reconstructions.
• Record Keeping/Filing.
• Reporting
• Time and quality management.

Key performance indicators 

• Ensure that the brand or image of the company is always maintained by adhering to the values (in keeping in line with the KPI and values of the company).
• Preparation of Reconstructions for the Office of the Pension Funds Adjudicator (OPFA) complaints and Determinations.

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily.

To apply, please send your CV to Lethabo@heitha.co.za or intern@heitha.co.za. 

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.