Supervisor: Collections Call Centre

Industry: Finance / Job Expires: 2023-04-21 09:22:13 / Location: Gauteng

Purpose

To manage a team of Collections Agents to collect on delinquent accounts in an efficient and effective manner. 

Minimum requirements

• Business Related Degree.
• 1 year supervisory experience.
• 3 years working experience in a Call Centre.

Main duties

• Improve Cash Collections and efficiencies.
• Managing and developing people.
• Client Service.
• Create and maintain productive relationships with internal and external clients by providing advice and assistance.
• Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations.
• Keep the client informed about progress through written communication, telephone communications and/or face to face meetings.
• Build a positive image by exceeding client expectations at all times.
• Treat internal and external customers fairly at all times.

N.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily.

To apply, please send your CV to intern@heitha.co.za and/or intern2@heitha.co.za. 

Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.