Unified Communications Administrator

Industry: Finance / Job Expires: 2021-04-15 18:00:34 / Location: Gauteng

MAIN PURPOSE OF THE JOB 

Assist and Provide 1st and 2nd line Support with the Unified communication technologies which include, but are not limited to Genesys Pure Connect Telephony System, IVR, Predictive Dialler, PBX, PRI, SIP, SIP Proxy, Video Conferencing. 

Identify and diagnose problems and factors affecting performance and if required vendor escalation, to achieve resolution. 

Assist with project implementations and support of the Organization’s Collaboration related Unified communication technologies.

Responsible for Telephony License allocations and reporting. 

Understand Business needs and work close with Vendor to optimize Telephony System in business processes to increase user productivity and improve Client experience.

Maintain system documentation for the Organization’s Telephony Infrastructure. 

To set up and configure desktops, laptops, Hard-Phones and Soft-phones for African Bank according to IT standards, policies and user specifications.

MINIMUM REQUIREMENTS

• BSc/BCom. Computer Science/ Information Systems / Engineering Architecture
• Certificate in A+, N+, MCSA
• Certificate in Security+, Mobile+
•  1 Year of relevant experience in Unified communication technologies which include, but are not limited to Genesys Pure Connect. 
• 3+ years of relevant experience in Unified communication technologies which include, but are not limited to Interactive Intelligence Telephony System, PABX, PRI, SIP, Polycom
• Work experience in a Call Centre or equivalent experience in complex organizations.

KEY PERFORMANCE AREAS

• Support the Organization’s telephony System
• License Management
• Security
• Innovation 
• Treating Customers Fairly and Compliance

To apply, please send your cv to lodrick@heitha.co.za. Only shortlisted candidates will be contacted.